Thank you for visiting KitchenWH.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Items that are on hand in stock will ship within 2 business days of order processing. Items that are not on hand in stock can take 14-30 business days to ship depending on brand and other factors. These items will be signified as such on the product detail page.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Orders under 10 LBS will have a $5.99 shipping fee. Orders over 10 LBS will have a $8.99 shipping fee.
Orders that are a minimum of $50 and up free shipping will be applied.
*Overnight delivery is not available for most items. Other expedited shipping methods may be available upon checkout.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
KitchenWarehouse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
KitchenWarehouse is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns for damaged goods may be approved on a per case basis.
International Shipping Policy
We currently do not ship outside the U.S.
Wholesale shipping policy will differ. Please reference your wholesale agreement.